Southern Charm Quilts
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Store Policies

 
SHIPPING
I ship using USPS standard mail except to all other countries.  Those will be shipped by priority mail.  Shipping is calculated during checkout and before payment feature.  If you have any questions, email me at mel.tray@gmail.com
 
PRODUCTION TIME
Unless stated otherwise, my items are made to order.  Please see the home page announcement for current turnaround times.  If you have made a purchase on a MADE TO ORDER item and wish to know when you will receive your order, please see my TO DO LIST here http://freshmodernhandmade.wordpress.com/made-to-ordercustom-schedule/
 
RETURNS

I do NOT accept refunds on made to order items or custom orders.

If you are unhappy with an item that you purchased from me that is not a custom or made to order, please contact me within 10 days of receipt of item for a refund or exchange. I do not refund shipping costs going to or from, but I will refund the purchase price or exchange the item as soon as I have the item returned and in its original state.

All sizes are approximate and can sometimes be off a little. This is due to the 100% cotton and sometimes the quilting. I cannot guarantee exact measurements. If the measurements of your quilt are off more than 5 inches on at least one side from size stated in description I will be happy to correct this error.

If you have purchased a:
memory quilt
guest book quilt
message block
custom quilt
quilt on a payment plan
and never gave me details or other necessities for me to be able to complete your order you will only be able to get a refund for up to 60 days from purchase date. After that you can only be given store credit. PLEASE NOTE that these are orders where I did not receive what I needed from you to complete your order and not any other type of order.

SHIPPING
Within the US, I ship all my items with the United States Postal Service, mostly using First Class, Parcel Post, and Priority Mail. NO other shipping methods will be used.

For international shipments, I ship items with United States Postal Service with Priority Mail only. It is your responsibility to know of any duties or taxes on imported goods. They will be at your own expense.

Once your item has shipped you will receive an email from Paypal with your delivery confirmation number/tracking number.

We are not responsible for replacing or refunding if a package is not located at the delivered location after delivery was confirmed by USPS.

I recycle my shipping supplies as much as possible and occasionally you will get a package in a box that has been used before.


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